Thursday, 20 April 2017

DIO SERVICE DELIVERY ACCOMMODATION SERVICE FAMILY ACCOMMODATION - COMPENSATION SCHEME

The MOD and its Industry Partners (IPs) aim to provide the highest possible standard of service to those entitled Service personnel and their families who live in Service Family Accommodation (SFA) and Substitute Service Family Accommodation (SSFA). On occasion when those standards are not met in two specific activities, MOD will now recognise this by paying compensation, through High Street vouchers only, to offset any inconvenience caused.

The new SFA Compensation Scheme will cover:

• Missed appointment; and

• Significant defect(s) at Move-In. 2. The effective date of the scheme is 1 April 2017; no claims for compensation for events prior to that date will be considered.

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