Tuesday, 1 March 2016

CARILLION AMEY - CHANGES TO OPENING TIMES FOR COMPLAINTS & COMPLIMENTS CALL LINE


Change to existing service - From 1st March, CarillionAmey, are changing their opening times for their complaints and compliments call line, the 0800 707 6000 option 5 number, at the Helpdesk. 

On the Option 5 service, calls will now be answered between 0830hrs to 1700hrs. CarillionAmey want to make sure that families who have raised complaints receive clearer responses and in order to do this they need their complaints handlers to spend quality time looking into each complaint to provide more informed responses to each customer. 

This change is intended to improve customer service to their customers.